Veterans Advantage Membership Program™
Frequently Asked Questions

Veterans Advantage was founded in February of 2001 to honor America’s Veterans. We are the nation’s fastest growing new Veterans Benefit Provider, and the only one created to bring a full selection of new benefits from corporations who wish to reward the men and women who served in America’s Armed Forces.

The Veterans Advantage Card Program provides Corporate America with a way to honor Veterans for all they have done to preserve our way of life.

The Veteran and their family members are now eligible for valuable discounts and special pricing on goods and services from leading U.S. Corporations for the following services:

  • Train travel (for the Veteran only)
  • Dell Computers & Electronics
  • Prescription Plan
  • Airborne Express shipping
  • Moving Services
  • Car Rentals
  • Hotels
  • Dining
  • Entertainment
  • Long Distance Phone Services
  • Wireless Services
  • Sporting Goods & Apparel
  • Employment services


Veterans Advantage wants you to receive recognition of the value of your service to our country every time you use your Veterans Advantage Card. We know that whether in peacetime or in combat, in the front lines or Stateside, it takes all of us, all the time, to serve America. That’s why we’re open to everyone who’s served. Isn’t it time you signed up and showed your pride in having served? Please join us today! The greater our numbers, the greater the benefits we can provide.

Below are some of the most frequently asked questions about getting a Veterans Advantage Card. Click on any question for your answer.

What are the Veterans Advantage Benefits?
The Veterans Advantage Card Program was launched on February 19th, 2001 and provides new benefits as a reward for service from our partners. Veterans and their families receive their benefits online through our member website and our partners websites, and off-line in benefit partner locations.

We currently have partner benefits from Amtrak, Dell Computer, Hertz, Avis, Alamo, Enterprise, Budget, National Car Rental, Working Advantage, for entertainment discounts, iDine, for restaurant discounts, Airborne Express for shipping, and discounts at The Golf Warehouse.

Veterans Advantage is proud to deliver a free prescription discount card to every member in the Veterans Advantage Program. When joining Veterans Advantage, you are automatically enrolled in the Veterans Advantage Prescription Plan which is provided free of charge and covers the entire family. The Veterans Advantage Prescription Plan has the potential to save you hundreds of dollars a year. The Plan enables Veterans Advantage members, who might normally pay full cash price for prescriptions, or have a high co-pays with their current insurance, to obtain significant savings on both generic and brand name drugs including oral contraceptives. The available savings are up to 65%, when compared to regular retail prices. The price for a prescription is frequently less than the typical co-payment of many insurance plans.

When you join Veterans Advantage, you will receive both the Veterans Advantage Veteran Card or Family Card, and the Veterans Advantage Prescription Card. You may use your benefits off-line at partner locations, on partner web sites, or through their toll-free numbers. You will also be given access to our Members Only area of our web site, which is password protected and requires your member ID to enter. Members Only contains all the discount codes and information you need to receive your benefits. It also contains an exclusive Veterans Advantage online handbook of information about the many Federal and State benefits you are entitled to.

All members receive our free bi-monthly e-newsletter for updates on new benefits and important Web site information. From our home page you may access shopping benefits, which provide a donation to the Veterans Advantage Foundation, profiles of fellow veterans, and weekly updates concerning Veteran benefits and news.

How can I get the special Veterans Advantage codes required to access my Veterans Advantage Card discounts?
These codes are only available for Veterans Advantage Cardholders. They may be found on the front and the back of the Veterans Advantage Card or in the Member Only area of our website. To access the Members Only area, you must enter your member ID and the password you selected when you joined the Program. If you have forgotten your password, you may send a request from the password required entry page and we would email you your password.

In addition, you may call us for help at 1-866-VetAssist (1-866-838-2774). We standby to help you during normal business hours, Monday through Friday, 9am – 5pm, EST. You may either listen to our automated VetAssist line to receive an answer to your question, or dial -0- for live assistance.

 

Am I eligible to apply for a Veterans Advantage Card?
Veterans Advantage issues "Veterans Cards" to recognize those who have served and "Family Cards" to the Veteran's family members. To qualify for a Veterans Advantage Veterans Card, you need to have served in any branch of military service and received a discharge other than dishonorable.

We accept those who have served at any time and in the any branch of the U.S. Armed Forces: Army, Air Force, Marines, Navy, and Coast Guard. National Guard, Reserves, Active Military, US Public Health Service and Retired Military are also eligible to apply for the card.

Family members may qualify for a Veterans Advantage Family Card if an immediate family member served: spouse, father, mother, son, or daughter.

When will my Veterans Advantage Card renew?
Renewals are automatic as a convenience feature for our members. Automatic renewal would allow you to receive their new cards on a timely basis with no interruption of benefits. Veterans Advantage will always e-mail a notice to its cardholders prior to their renewal dates. Accounts are renewed at the same term as the original enrollment (i.e. one-year or three-year).

What are the benefits Amtrak is providing for Veterans?
Amtrak provides Veterans a 15% Everyday Savings discount through the Veterans Advantage Card Program plus special promotions delivered throughout the year.

With over 500 destinations to choose from, Amtrak can take you to visit friends or family. Attend a Veteran's reunion. Or just enjoy America close-up. Click here for a full description of this very special offer.

The Amtrak benefit for 15% Everyday Savings is off the lowest available Standard Coach Rail Fare. Veterans Advantage Cardholders should identify themselves as such when booking a ticket and provide their unique Travel Discount Code to the reservation agent. Veterans must also present their Veterans Advantage Card, plus another form of government-issued ID with picture identification, such as a valid driver’s license, when purchasing tickets at the ticket counter and traveling on the train. See More from Amtrak

The Veterans Advantage 15% Everyday Savings on Amtrak has the following special benefits:

  • No Advance Purchase is required with your 15 % Everyday Savings. You may travel at any time with no advance purchase restrictions or blackout dates.
  • Metroliner service is eligible for the 15% Everyday Savings discount for non-peak hours, weekdays and anytime weekends (except peak hours of the weekday).
  • All Acela Regionals are eligible for the 15% Everyday Savings discount (Acela Express service is not available for Veterans Advantage discounts).
  • Your 15% Everyday Savings is off the lowest available fare at any point in time. Other Amtrak discounts may be off the published fares. So be sure to compare. Other discounts may end up being less than the 15% Everyday Savings for Veterans Advantage if it is off the higher published standard rail fares.
  • There are no peak travel restrictions with your Veterans Advantage 15% Everyday Savings. This benefit is available everyday and at any time of the day. The only exception is Metroliners in the Northeast Corridor, which are available on non-peak Weekdays and anytime weekends (just no peak weekday.)
  • No Blackout periods. Other Amtrak discounts or promotions usually have blackout periods, daily or seasonal peak restrictions or are available only for limited times during the year.
  • There is always seating availability with your Veterans Advantage 15 % Everyday Savings discount (as long as the train is not sold out). Amtrak does not limit the number of seats available to Veterans Advantage member. Amtrak does limit the number of seats available for most other discount offerings, so you may not get your time or date preference with those other offerings that are not Veterans Advantage discounts.
  • You may receive your 15% Everyday Savings on your coach rail fare, and upgrade your ticket by purchasing an accommodation fare (first or business class, or sleeping car). The Amtrak “accommodations fares” are not discounted. Upgrades to business class or sleeping car service are available upon payment of the full accommodation charge, but your coach rail fare portion of your itinerary will still receive the 15% Everyday Savings discount.
  • Auto Train 10% Vehicle Discount. Veterans Advantage members are eligible for 10% savings on their cars or motorcycles aboard the AutoTrain between Lorton, VA and Sanford, Florida Stations.

For travel on Amtrak, how do I enter my Veterans Advantage membership number when I book online?
Veterans Advantage members can make reservations online by following these steps: On the Train Availability page, select Veterans Advantage from the fare type selection box. Then, in the Membership Discount Number box on the Billing page, enter your 10-digit Travel Discount Code from your Veterans Advantage membership card. Do not enter any spaces or dashes.


Can a widow receive the Amtrak discount?
If your spouse served in the United States Military, you are entitled to a Veterans Advantage Family Card. This card has all the Veteran Card benefits with the exception of Amtrak. Amtrak is not providing the train travel benefit to the Veteran family members. The Veteran must purchase the tickets and be the person traveling.

 

Can the Veterans Advantage Amtrak Discount be combined with my senior discount or other Amtrak discounts?
No, the Veterans Advantage discount cannot be combined with the senior discount. In some cases, Veterans Advantage members may combine the 15% Everyday Savings discount with other Amtrak special promotions, when specified.
See More from Amtrak

Your Veterans Advantage discount may provide other benefits for you than these discounts. We have listed them below, so you may compare:

  • Auto Train 10% vehicle discount
  • Metroliner (except peak weekday) is available at non-peak hours weekdays and anytime weekends.
  • Acela Regionals
  • Your 15% Everyday Savings is off the lowest available fare at any point in time. Other Amtrak discounts, such as the senior discount, are usually off the published fares only. So be sure to compare. A larger discount on the published fare may end up giving you less in savings than the Veterans Advantage 15% Everyday Savings discount if it is off a much higher fare.
  • Veterans Advantage provides the Veterans Advantage 15% Everyday Savings benefit year around and there is no peak season or peak time travel restrictions. The benefits are available everyday and at any time of the day. The only exception is the Northeast Corridor’s Metroliner, where weekday peak travel is excluded. Other Amtrak promotions have daily or seasonal peak restrictions, require advance purchase, or are available only for limited periods of time during the year.
  • There is always seating availability with your Veterans Advantage Amtrak discount (as long as the train is not sold out). Amtrak usually limits the number of seats available for their other discount offerings, so you may not get your time or date preference with those offerings.

I am a member of AAA, so how is the Veterans Advantage discount different?
The Veterans Advantage 15% Everyday Savings delivers a bigger discount that AAA’s.

 

Can I get cards for my spouse or other family?
Yes, as a Veteran Card member or Family Card member of Veterans Advantage, you may get additional cards on your account for your immediate family members (up to four household dependents). These additional cards must be shipped to the same address as the primary cardholder. Your family members can only be enrolled as Family Card members, not as Veteran Card members. There is a small charge of $4.95 for each additional Family Card.

If the other member of your family is also a Veteran, they need to apply for their own Veterans Advantage Veteran Card membership. Family Card members are eligible for all the benefits of the Veterans Advantage Program, EXCEPT AMTRAK BENEFITS. Amtrak benefits are only for a Veteran who purchases the Veterans Advantage Veteran Card, and not Family Card members. The Veteran must purchase the tickets and be the one traveling. Please note that children (up to 16yrs) traveling on Amtrak are always eligible for a 50% discount when accompanied by an adult. Amtrak is planning on adding Family Card benefits at a later date. Family Card members are eligible for all other great savings available through the Program.

 

Can I pay by check or money order?
If you must pay by cash, please send a money order only. We do not accept personal checks for payment.

If you mail us your application or payment, you will need to add an additional $5.00 handling fee to your order. Please also expect an additional 2 weeks extra processing time to receive your card. Typically, it will take 4-6 weeks for you to receive your card in the mail.

The fastest and easiest way for us to process your application is online. Veterans Advantage accepts American Express, Visa and Master Card. Your credit card information is encrypted by Verisign, the leading Internet security firm, and is kept secure during transmission. Click here to apply online now.

You may also apply by phone with a credit card toll-free 24 hours a day, 7 days a week at 1-866-VetRewards (1-866-838-7392) Note: This line is for enrollment only. For more information or assistance, please call 1-866-VetAssist (1-866-838-7392).

To apply by mail, click here for a printable application. You may provide your credit card information on the form so we may charge your card or enclose a money order and mail to:


Veterans Advantage, Inc.
P.O. Box 4143
Greenwich, CT 06830

You may also apply for a card by calling our toll-free call center 24 hours a day, 7 days a week at 1-866-VetRewards (1-866-838-7392).

 

How long will it take to receive the Veterans Advantage Card or Family Card?
APPLY ONLINE FOR IMMEDIATE BENEFITS: Online application will provide you with the fastest application process and immediate access to your benefits. Upon submission of your online application, you will receive a within minutes confirmation e-mail with all necessary account information and a temporary card you may use until you receive your permanent card. Your credit card information is secure and protected by site encryption provided by VeriSign.

I forgot or don't know my password, so what do I do?
Click here to reach the "Forgot My Password" page. Enter your Veterans Advantage Member ID, which is on the face of your member card. Your password will be emailed to the email address you have registered with the program.

If you have misplaced your Member ID, or cannot remember what e-mail address you registered with, please e-mail us at info@veteransadvantage.com. We will email you the information we have on file for your account.

If you have lost your Member ID you may request a replacement card for $7.95. Please include payment instructions to authorize us to charge your credit card on file or provide another credit card you would like to use for your order.

If you need more information or help, call us at 1-866-VetAssist (1-866-838-2774) We are pleased to help you during normal business hours, Monday through Friday 9am - 5pm, EST.

 

I need to use my Veterans Advantage Card immediately, what should I do?
APPLY ONLINE FOR IMMEDIATE BENEFITS: Online application will provide you with the fastest application process and immediate access to your benefits. Upon submission of your online application, you will receive a within minutes confirmation e-mail with all necessary account information and a temporary card you may use until you receive your permanent card. Your credit card information is secure and protected by site encryption provided by VeriSign.

 

When will I receive my Veterans Advantage Card in the mail?
Online applications are processed as they are received and depending on the volume of applications, you may receive your card within 1-3 weeks. Please watch for it in the mail anytime after you apply.

Renewals are processed and sent one month prior to your expiration date so you will always have a current card. If you are not in our auto-renew program, your renewal is handled like a new application and will take the same 1-3 weeks.

When you sent in an application by mail, your request cannot be processed with the online card orders. It must go in a special batch of off-line orders that require extra time to enter manually. Typically, it will take 4-6 weeks to get your card in the mail. We process these applications as fast as we can and appreciate your patience.

 

Is it safe to send my personal information to you over the Internet?
We need your personal information to verify your Veteran status and your credit card number to pay for Veterans Advantage card. Your private account information is protected by the highest level of Internet security. It is transmitted to us via an application secured by VeriSign, the leader in Internet security, using their SSL encryption technology. Your private account information is also stored in a place NOT directly connected to the Internet. It sits behind a firewall. We will not give or sell your personally identifiable information to anyone.


What about my Veterans Reunion? Can my group obtain additional Amtrak discounts?
Amtrak is interested in working with Veterans Advantage to provide special discounted group travel packages for Veterans Advantage cardholders to attend reunions. If you have an upcoming reunion, we will place a request for Amtrak to provide your group a special package.


Please give us a minimum of one month’s notice to process your request for a special package. You may request a package by e-mailing us at info@veteransadvantage.com with the following details:

  • What is the official name of your group?
  • How many would be interested in traveling by train? (Minimum of 20 is preferred)
  • Will spouses or other family members be traveling too?
  • Where would you be departing from and traveling to? (all must depart and return to the same location)
  • What are the dates of the reunion and your travel dates?
  • Is the reunion is the national reunion for your group? If so, please provide the full name and location of the national reunion

Do you offer discounts on bus travel?
Yes! Greyhound offers a 15% discount for Veterans Advantage members. Click here for details on the Greyhound/Veterans Advantage discount program.

Have a question that’s not covered here? Contact us at info@veteransadvantage.com.