Membership

During the Continuous Subscription Service renewal process, you will be charged a $4.95 processing fee no more than thirty days before your membership expiration so we may begin to process your card order. We will ship your new card and charge you for your next membership term on your membership expiration date. We offer a temporary card for you while waiting for your new membership to arrive. This way you will always be ready to travel or make purchases with your card.

If you manually renew, you will be charged the processing fee and full membership at the time you order. If your card has not yet expired, the plan term you choose will be added to any remaining months from your previous membership term to create a new expiration date. We will process and ship a new card to you with this new expiration date. We do not offer expedited shipping, and manual renews can take up to 3 weeks to process and ship. It is your responsibility to keep your membership current. Veterans Advantage cannot be held responsible for any benefits loss due to an expired card. So, if you think you may forget to manually renew or don't want the hassle of remembering, please remain in our Continuous Subscription Service. It is more convenient, as well as keeps your benefits intact, and the overall program processing costs are lower when we can process in bulk amounts. We then pass those savings on to you in terms of keeping fees as low as possible. Please contact us with further questions.

Nothing! These are interchangeable names for our discount card program provided through your Veterans Advantage membership.

Although most of our retail savings benefits are for U.S. store locations, you can order online from many of our retail benefit partners and get your savings from anywhere in the world. Several of these same benefit partners do ship overseas to APO and FPO locations. Your APO/FPO shipping option may also be found in the "State" option choice during online checkout. Each partner has its own shipping rate policies, so please be sure to observe your complete order at checkout.

You will receive your VetRewards Card and Benefit Directory 1- 3 weeks after your full membership payment is completed. Please watch for your member package in the mail during this period. It is a 6" x 9" envelope with a cover picture of the Statue of Liberty and states that your membership card is enclosed on the front. You will receive a new card and updated Benefit Directory with each card membership plan renewal.

Our Veterans Advantage newsletters are free and sent by email twice monthly. Please make sure to have a valid email address in YOUR ACCOUNT to receive our newsletters on program benefits and content of interest to Military Veterans and their families. You should receive your first newsletter within one week of joining Veterans Advantage. You will also be sent special discounted membership offers and new benefit additions to your email account on file with us. All new benefits that come into the program are announced in our newsletters and we want you to be the first to know about them! Please keep your email contact information up-to-date in YOUR ACCOUNT. We do not share personal information with any third parties or our benefit partners, so your email address will be kept confidential in your account and you will only receive communications directly from us.

You must be an active Veterans Advantage member and logged in with your Member ID and password into MEMBERS ONLY to access your benefits online and any special offer codes. MEMBERS ONLY is a link at the top right of every page on VeteransAdvantage.com. This area has an online directory of benefits categorized by type of benefit, as well as how to use each benefit.

Flash & Save is the term we use to reference the physical retail locations where you can simply show or swipe the VetRewards Card or provide a Veterans Advantage coupon to receive your special savings. Some prime examples are Verizon Wireless, Apple, Foot Locker, Lady Foot Locker, Kids Foot Locker, Champs USA, Greyhound, Amtrak, Dollar, Thrifty, Hertz, Avis, Alamo and National Car Rentals. Although these benefit partners accept the VetRewards Card in their stores or at their counters, many accept the VetRewards Card online and by phone too. Please refer to each listing online in Members Only or your printed Benefits Directory for specific instructions on how to access your benefits.

If you have waited three weeks or more for your VetRewards Card, please click here to notify us in our online contact form with your name & Member ID. If you would prefer to call us, please call 1-866-VET-ASSIST (1-866-838-2774), Monday- Friday, 9am - 9pm ET, and Saturdays 11am - 4pm ET. Please make sure to have your Member ID available, sent to you by email when you enrolled, so we can quickly assist you.

We understand that not everyone can call 1-866-838-2774 for live phone support during our Customer Service hours while being deployed overseas. If this includes you, please write us an email to activeduty@veteransadvantage.com and include your name, Member ID, and available contact information with your specific request for help. Please allow at least one business day for response via email.